ByeByte

Help

Common questions, and how to reach us if yours isn't here.

I deleted photos, but my free space didn't change

Deleted photos and videos wait in Recently Deleted for 30 days, and they still take space while they wait. To get the space back now, open Photos, scroll down to Utilities, open Recently Deleted, tap Select, then Delete All.

I deleted something by mistake

Open Photos, scroll down to Utilities and open Recently Deleted. Anything deleted in the last 30 days is there; select it and tap Recover.

Does ByeByte upload my photos?

No. ByeByte works on your iPhone only and has no server. See Privacy.

Why does ByeByte ask for access to all my photos?

It needs to read each photo's size and date to find what takes space. If you allow only selected photos, ByeByte can only look through those. You can change this in Settings, under Privacy & Security, then Photos.

How does "Can go now" choose?

It lists screenshots that are over a month old and leftovers from bursts. Favourites, anything in one of your albums, tickets and screenshots with a code to scan are left out. Everything in the list is ticked; untick what you'd like to keep before you clear it.

Can I undo a contact merge?

Yes. Right after a merge, tap Undo. ByeByte also saves a copy of every card as it was before the merge, which you can save to Files to keep for later.

A size looks smaller than I expected

If you use iCloud Photos with Optimize iPhone Storage, some originals are kept in iCloud and take almost no room on your iPhone. ByeByte counts only what is stored on the phone, because deleting the rest would not free space on it.

Is ByeByte really free?

Yes. There are no purchases, subscriptions, ads or limits.

Contact

Write to support@byebyte.app. In the app, "Send feedback" at the bottom of the home screen starts an email with your app version filled in.